We are always sorry to learn of any product problems, but are here to help. The first step is to determine if your product is damaged or faulty.

Damaged or faulty items are items which have been clearly damaged in transit - broken parts and so on. We will replace or refund at our direction any damaged items within 30 days of shipment at our cost. Please contact us at info@purchasedirect.com.au with your order number, a description of the damage and attaching any digital photos if possible (this helps us to get a better understanding of the damage).